GDPR Information

This page provides information about how wise-robin processes personal data in compliance with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area, United Kingdom, and Switzerland.

Data Controller

wise-robin acts as the data controller for personal information collected through this website. Our contact details are:

wise-robin
200 Bay Street, Suite 1500
Toronto, ON M5J 2J2
Canada
[email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you submit inquiry forms or opt in to communications, you provide consent for us to process your data for those purposes
• Contractual necessity: Processing required to fulfill training service agreements
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, provided these do not override your rights
• Legal obligation: Processing required to comply with applicable laws

Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access

You may request confirmation of whether we process your personal data and, if so, access to that data along with information about how it is processed.

Right to Rectification

You may request correction of inaccurate personal data or completion of incomplete data.

Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You may request that we limit how we use your data while we address concerns you have raised about accuracy or our processing activities.

Right to Data Portability

You may request to receive your personal data in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where technically feasible.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month, though this period may be extended for complex requests. We may need to verify your identity before processing your request.

International Data Transfers

As we are located in Canada, personal data submitted through our website may be transferred to and processed in Canada. Canada has received an adequacy decision from the European Commission, meaning Canadian privacy laws provide an adequate level of data protection.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods depend on the type of data and processing activity.

Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, taking into account the nature of the data and risks of processing.

Complaints

If you believe we have not handled your data in accordance with applicable law, you have the right to lodge a complaint with a supervisory authority. For EU residents, this would be the data protection authority in your member state. For UK residents, this would be the Information Commissioner's Office.

Updates

We may update this information periodically. Significant changes will be communicated through our website or direct communication where appropriate.

Last updated: January 2024